FAQ

Frequently Asked Questions

In this section you’ll find answers to frequently asked questions about PeoplogicaSkills and our assessment solutions. If you can’t find what you are looking for, please use our contact us form or send your inquiries to support@peoplogicaskills.com or can call us to (02) 9936 9000

General Questions about PeoplogicaSkills

What is the uptime for PeoplogicaSkills’ services? Are scheduled maintenance events announced?

PeoplogicaSkills’ services are operational 24/7 with over 99.9% uptime. Software updates are scheduled every three weeks, and before each update, an alert message is displayed on all interfaces, including the test candidates’ screens, where candidates are informed when they can resume the test.

Is PeoplogicaSkills a CD-based service?

PeoplogicaSkills is a Web-based or Cloud-based service and does not provide CDs for testing.

Where are you located? Do you have an office or representative in my city or country?

PeoplogicaSkills is located in Sydney, Australia. Since we are web-based, we can service any company, anywhere in the world.

Can you send me a demo?

You can request a live demo with one of our team members. E-mail us at  support@peoplogicaskills.com

Is PeoplogicaSkills appropriate for e-learning as well as for employment pre-screening?

Yes, our test score reports include skills-gap analyses, with educational explanations for the questions. Employees can easily be given access to their test results, with score reports and explanations, for training purposes.

What are the minimum system requirements needed to run the PeoplogicaSkills software?

To access the PeoplogicaSkills application, all you need is a computer with an Internet connection.

  • PC-based test takers: Windows® XP SP3, 2003 Server, 2008 Server, Vista, 7 SP1, 8.1, 10 or Linux.
  • Macintosh®-based test takers: Mac OS® X 10.3.9 (Panther®) or newer.

The PeoplogicaSkill web application is compatible with Internet Explorer 9 (or later), Edge 20 (or later), Firefox 3.6 (or later) as well as Chrome 5 (or later) on PC, and with Safari 8 (or later) on Mac.

To download one of these PeoplogicaSkills-compatible browsers at no charge, go to the following links:

Any Hardware system that can run IE9 effectively should be adequate, with Pentium III, 700 MHz, and 512MB RAM as a suggested minimum. Using PeoplogicaSkills requires a minimum 56 kbps Internet connection.

You need to have JavaScript installed and running on your web browser in order to take any PeoplogicaSkills assessment.

For the questions that include audio files, you need to have Adobe Flash Player 10 or later installed, or use a compatible browser that offers support for HTML5.

Examples of browsers that support HTML5 are the following: Internet Explorer 9 (or later), Edge 20 (or later), Firefox 26 (or later), as well as Chrome 5 (or later) on a PC, and with Safari 8 (or later) on on Mac.

If you need to install Adobe Flash Player, access the following link, download the application, and then follow the wizard.

If you are having trouble with your Adobe Flash Player, check the following links for a solution.

Can I take a test from a mobile device?

Tablets and mobile devices with a 320px minimum screen resolution are compatible with PeoplogicaSkills tests, with some important exceptions.

When using a mobile device, you should keep in mind the following:

  • Simulation questions cannot be taken on a mobile device, since they recreate the working environment of computer programs.
  • Typing questions should be taken with a traditional keyboard, to accurately measure your typing speed.
  • Audio questions may not play properly on your mobile device.

 

Questions about PeoplogicaSkills’ Assessments

Where do you get your questions for the subjects you have available?

PeoplogicaSkills has a network of Subject Matter Experts that are contracted to develop, maintain, and review test question content.

Are your tests validated?

PeoplogicaSkills’ test content and process has been reviewed and validated by independent, well-recognized industrial psychologists specializing in assessment validation. A copy of their report is available upon request.

For practical and legal purposes, any pre-employment test is best used as one of multiple points of consideration for employment, rather than as the sole determinant.

Do you have simulation testing?

Yes, PeoplogicaSkills does offer simulation testing, and we are continuing to expand our interactive testing tools. In contrast to most competitive simulations, PeoplogicaSkills simulations allow for multiple correct answers, rather than scoring test takers as incorrect when they provide alternative solutions.

PeoplogicaSkills simulation testing ensures that your candidates are confronted with practical situations, and their skill levels are evaluated according to their real-time efficiency. Simulated environments evaluate candidates’ knowledge, problem-solving abilities, and speed of response in just one assessment.

You can administer simulations that test both computer-related skills (i.e. MS Office® application simulators), and the communication or listening skills usually required for positions such as call centre representatives.

How many skills assessments does eSkill have in its test library?

PeoplogicaSkills’ subject library covers popular IT, Call Centre, Accounting, MS Office® software products, and more – over 450 professional subjects with thousands of selectable subtopics. From our extensive library, customers can create an unlimited number of assessment tests customized according to their organizational needs. You can view our modular subject library here. We are constantly expanding our list with new subjects covering innovative technologies or topics requested by our customers, and your suggestions are most welcome.

What is the difference between tests and subjects?

PeoplogicaSkills subjects include a large number of questions, which customers can choose from to create customized multi-subject tests for their job applicants. Additionally, PeoplogicaSkills provides a number of ready-made tests, including job based tests that are suitable for testing candidates at all levels. They cover the skills needed for a wide range of job positions such as Office Manager, Customer Service Representative, Medical Records Clerk, Bookkeeper, Java Developer, and others.

Can I customize the tests, or are they just off-the-shelf selections?

PeoplogicaSkills allows you to completely customise tests to fit your business needs using our entire library of subjects, topics, and questions. You are also able to create your own subjects and or questions using the web editor to cover areas in your specific industry.

Do you have tests in languages other than English?

We provide a series of language proficiency tests for French, Japanese, Portuguese, German, Italian, and Spanish. Please see our list of language tests for more details.

Do you offer training materials or practice tests for test takers?

PeoplogicaSkills is a test solution provider for companies and employers. We do not offer training material or practice tests for the professional development needs of individuals at this time.

Subscription and Pricing Questions

What are your pricing options?

PeoplogicaSkills offers subscription-based and test credit pack pricing plans, each flexible enough to suit a variety of testing requirements and use volumes. Our customers can benefit from large testing volumes, rollover credits, multi-user and multi-location discounts.

How does the subscription vs. test credits work? What is the difference between them?

  • subscription gives you the ability to test an unlimited number of candidates with any number of different assessments over a specific time period for a flat rate. Subscriptions are available for a minimum of one year.
  • Test credits are units that are used whenever a candidate takes a test. No matter how long a test is, or how many subjects are combined into a single test, the cost is always 1 credit per score. Test credits are good for two years after purchase, after which they expire. However, any additional test credit purchases at a later date cause all earlier test credits to be rolled over for another two years.

Whether you purchase a subscription or test credit pack, you get access to all of our standard tests.

How are the credits spent? Is it for each test or for each test taker?

The credits are spent for each test taker. That is, each candidate that takes a test will consume one credit from your account. Keep in mind that each test (or credit used) can be designed to assess multiple subjects and skills.

Does a 25 Test Credit Pack mean I am only able to access 25 tests?

No, each test credit pack gives you access to all of our tests, but you can only test the number of candidates covered by each pack. For example, a 25 Test Credit Pack will enable you to test 25 candidates.

What happens with the unused credits when they expire?

All unused credits can be rolled over into the next two years if you purchase any of our credit test packs on or before your expiration date. Otherwise, unused credits will be lost.

Can I use PeoplogicaSkills across all of my locations? And if so, how many licenses do I need?

You can use PeoplogicaSkills across all of your offices; the number of licenses may vary, depending how many test centres and/or administrators you wish to have.

Can I have multiple user log ins?

It is possible to have multiple user log ins for an additional cost, you will need to email us at support@peoplogicaskills.com to determine the next course of action.

What does (AUS/NZ) mean?

It means that the test is using Australian/New Zealand English and metric terms.

What tests are most commonly used?

Depending on your company’s needs, the most common test subjects are:

  • MS Office Excel 2010 Simulation
  • MS Office Word 2010 Simulation
  • General Typing (5 minutes)
  • Data Entry (Fill in Form Typing, Contact Data Entry, Typing 10 Key Data Entry)<

Troubleshooting tips for your test takers:

    1. Close all other applications and browsers
    2. If you have received a test link, click on the link and clear all of your internet cache (instructions vary depending on browser type)
    3. Enable cookies and be sure that your pop up blocker is off
    4. Check your system settings on the test taker log in page by clicking the link that was sent out from the company. At the bottom of the log in page, you will find “Check your system settings”

Click on the button and be sure that each of the boxes are checked, check that you have read and accepted the disclaimer and then click “Check your system settings”

Can a candidate log into their test, begin but then log out and go back in at a later time?

Yes, as long as they do not submit their results and log back in with the exact same credentials. If the test link was a General Link, candidates will have the option to start a new test, or continue the current test.

What do I do if there is an error during the test?

Please email the following details to support@peoplogicaskills.com: the test taker’s first and last name, email address, Test ID Number, and a screenshot if possible. We will get back to you as soon as possible to resolve the issue.